Operation against fake couriers affects deliveries and generates chaos in delivery – 06/06/2022

Last week, lawyer Antônio Carlos Silveira waited more than two hours for the pizza he ordered on a delivery app. When he got in touch with the delivery man, he understood the reason: the worker had been stopped in one of the actions of the Military Police to curb crimes of false delivery men.

Despite setbacks, delayed and even canceled deliveries, platforms and professionals support the police work, but customers continue to protest over delays in delivery.

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According to the Secretary of Public Security, the police of the State of São Paulo maintain dialogue with workers and app companies and study, in an integrated way, new measures to guarantee the safety of delivery people and the population in general.

Since the beginning of May, several actions have been carried out to curb criminals who carry out crimes posing as couriers. As a result, around 73,600 motorcycles were inspected and 3,600 recovered after being stolen or stolen.

The big question is that the work, as much as it has a good result, affects the daily life of the population. Edgar Francisco da Silva, known as “Gringo” and president of AMABR – Associação dos Motofretistas de Aplicações e Autonomous do Brasil, explains that the category thinks it is necessary to have more security on the street, but sees more efficient ways to solve the problem.

“Stopping all the motofretistas on the street can give a momentary result, but it doesn’t solve the situation. First, because the bandit can pass the weapon to a car partner at the moment of the approach, second, because when the actions stop, they can return to act”, ponders Gringo.

The solution, for AMABR, is to find alternatives that differentiate the motorcyclist (deliveryman) from a common motorcyclist and, thus, make it difficult for bandits to pretend to be workers. The proposal is that the activity of app delivery people is also regulated by the municipal law of motorcycle couriers, 14,491.

Standard that AMABR proposes for couriers

Image: AMABR/Disclosure

“If the law is enforced, couriers will have to participate in a 30-hour professional training course and use the required safety accessories, such as a leg protector, a reflective vest, apply a reflector on the motorcycle, in addition to a trunk and a red plate. It is easy to identify a professional from a distance, making it difficult for the bandit who pretends to be a delivery person”, informs the association’s president.

According to Gringo, to regularize, there is an average cost of R$ 900 and a period of three months. “But this cost should not be charged to the worker, but to the platforms. In addition, the idea is that there is a regularization calendar, since 90% of delivery men in São Paulo, today, are not within the standards.”

iFood and Rappi comment on police actions

The platforms do not comment on the setbacks generated by delays in deliveries. iFood states that it has closely followed the cases of criminals who try to impersonate delivery people to commit crimes, and has worked and collaborated with the Public Power and with the police authorities to create technological solutions to face this challenge.

“In parallel, we are also carrying out communications to value the real delivery man who is on the street generating income for his livelihood. These are essential initiatives to preserve the image and honest work of thousands of delivery people who work with the platform, as well as guarantee the safety of customers, partners and society in general,” he said in a statement.

On the other hand, the company claims that it does not agree with “analog” solutions (sic), such as exchanging backpacks for trunks, as suggested by AMABR.

“This proposal aims to create another market reserve and is only of interest to a small group at the expense of the autonomy and flexibility of action of many. Today, only in the city of São Paulo, for example, if all delivery people had to put up a red sign, cargo trunk and obtain Condumoto, the installed capacity of the municipality would require around 16 years for this transition, without any proof of effectiveness on the improvement in public safety.”

Rappi says he condemns criminals who pose as couriers to commit crimes.

“The company has been meeting with the São Paulo State Department of Public Security to cooperate in the search for solutions to this serious public security problem. The company considers it unacceptable that independent delivery professionals are being harmed by criminals, and is constantly developing measures to ensure the performance of couriers in all cities in the country where it operates.”

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